threats to online retailers

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Improve the value proposition. The internet is full of fake online stores that trick people into purchasing fake products. Fraudsters are constantly devising new schemes to scam retailers, online merchants and customers alike. But in truth they too are always present as this major online retailer recently discoveredthey were infiltrated from late September to November. And even though we saw spikes of increased attacks during the known holidays, in reality they are out there every day probing your site for weaknesses and openings. By accepting you agree to the use of the cookies as they are currently set. We evaluated online retail traffic from around the world that touched nearly 100 retail websites and mobile retail apps, providing Akamai with more than 5 billion daily data points that we assessed in aggregate. Typically, 95% to 98.5% of transaction attempts are from real customers. E-commerce offers many ways retailers can reach consumers and conduct business without the need for a brick-and-mortar storefront. For this, making a physical location your office might be a good idea. A BigCommerce research study found that 78 percent of online shoppers want more images and 30 percent want more video from ecommerce sites. Copyright © 2020 Digital Commerce 360 | Vertical Web Media LLC. Wycliffe House In North America, 67 percent of all digital transactions now take place on mobile, with native mobile apps representing 47 percent, according to eMarketer. Many organisations … The biggest threat to retail sales growth. If this trend continues unabated, many shopping centers will be left facing formidable challenges. Visual content is a critical factor when it comes to providing a great mobile CX, and retailers need to examine what they currently provide. They normally try to imitate legitimate online retailers, claim they work with them, or invent their own made-up retail brands. Fraud.net Inc. Also, perhaps someone found a vulnerable version of a particular ecommerce software and was testing that against a lot of domains in an automated fashion. Credential stuffing attacks were high over the seven holidays we are reporting on. Here’s a look at just some of the issues on the horizon that online retailers … (Fraud.net offers. , which involves a consumer reporting they never received their item(s) and requesting a refund even though they did in fact receive the goods or services. The world is changing at a rapid pace, with everything from global warming to shopping trends affected.So what does this mean for the apparel industry?What challenges are we facing in the next couple of decades? Akamai provides content delivery network services to 354 of the Top 1000 online retailers in North America. All this focus on mobile CX can’t come at the expense of still providing an optimal desktop CX. ” Magecart and other threat actors are … Tied at 38 percent were increasing customer loyalty, improving personalization and improving user experience (e.g., navigation, speed and responsiveness). What’s more, DDoS [distributed denial of service] attacks targeting retail sites are increasing, along with complexity of the attacks. Attn: Legal Department There are quite a few threats you need to protect your online store from. Our newsletter provides insights, news, tips and more for Fraud, Risk, Payment and Security Professionals. Large retailers are becoming prime targets for ransomware, for if the hackers capture and encrypt enough sensitive data, companies are forced to pay significant ransom fees to get the data back. Common Ecommerce Security Threats & Issues. legal@fraud.net They’re always out on the internet probing sites, looking for vulnerabilities and ways to steal data or take over sites. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at: Whilst Mike Ashley’s call for an e-commerce tax has made the headlines, the incremental and innovatory changes embraced by the operators discussed above provide a platform for effective competition, if not an ability to reverse the effects of the e-retail boom. Subject to our ability to verify your request, Fraud.net will correct the Information within thirty (30) days of receipt of your request. According to Nexus, the “state cannot obtain tax jurisdiction over a retail until there’s a physical connection between the two”. Chesire I was recently asked if I could come up with a list of threats to online retail businesses – not just the obvious ones, but anything that might have a knock-on effect and is therefore potentially worthy of retailer consideration. This entails testing from highly distributed locations to simulate global spikes as well as pushing applications to the limit, all well in advance. Fake Online Stores. Usually, one of two things will happen if you spend money on a fake online store: These threats include a decrease in consumer demand, a recession in the local economy, price wars among primary competitors, a change in consumer shopping habits, and even an increase in the competition. Inside Retail: With Forrester recently revealing that brands have struggled to meet customer … Retailers who ignore e-commerce may see their trade lessening as customers continue to shift to ordering products online. On that day, the volume of data being delivered across the Akamai network exceeded 72 terabits per second, surpassing the 70 Tbps threshold for the first time in the company’s 20-year history. Theft of physical items. Having this visibility will allow you to pinpoint the trends and glean actionable insights required to deliver your customers a smooth shopping and purchasing experience. Note the data presented about the conversion differences between Android users and iOS users; having this detailed information and adjusting your web application for it could help to boost Android conversion rates. If you make one improvement to your risk management program this year, partner with Fraud.net and the 1000s of other companies in the network. Stephen Covey addresses the concept of Backwards Planning in his famous book,The Seven Habits of Highly Effective People, as “Habit #2 – Beginning with the End in Mind.” Covey states in his book, “To begin with the end in mind means to start with a clear understanding of your destination. SUMMARY The shopping center industry estimates that online retail sales will more than double over the next 10 years and thus pose a substantial threat to the industry. Unfortunately, with higher sales volumes comes increased volumes of fraud. It refers to sales tax associated with an online sale. The wide variety of threat vectors makes it vital to have a broad range of security protection in place. Cybercriminals set up fake shopping platforms to trick users into wasting money or revealing sensitive data. which is used by fraudsters in the event they are missing a piece of information from the card. There are three priorities for retailers wishing to counter the threat from e-commerce players such as Amazon and Alibaba. Get access to essential strategic content, in-depth reports, industry intelligence, and exclusive data. Part 1 in our blog series Threats For Online Retailers . Having a contingency plan is also advisable. One of the other major barriers to e-retail is the ecosystem barrier. which commonly happens in online marketplace sites that contain buyers and sellers in the platform. During the same day, Akamai processed hundreds of billions of API requests, hundreds of millions of dollars in ecommerce transactions, and trillions of internet interactions overall. )This is likely due to the fact that retailers want to track their Christmas sales more than any other day of the year, and web application developers end up including a lot more third-party scripts/content on their sites, and attackers take advantage of that. Looking at the assorted web application attacks, the number of attacks on Christmas Day were comparable to Cyber Monday, with the exception of cross-site scripting, which was five times more than Cyber Monday and two times more than Black Friday. It can be tough to secure continued growth in such a climate – and this can lead to a degree of corner-cutting by some in order to be as efficient as possible and protect margins. For example, unusually large order sizes, differences between shipping and billing addresses, a high frequency of small transactions… all are potential fraud indicators. However, while native mobile apps are a big portion of online sales, less than half (45 percent) of online retailers have a native app. which is similar to credit card fraud but involves the fraudster intentionally making an overpayment, then following up to request a refund to a different payment method. While web performance is critically important, security is also a vital area of focus and investment because threat actors don’t take holidays. Clearly, improving the mobile CX mustbe moved up the digital priority list; if retailers don’t do this they risk being at a competitive disadvantage. In a world in which fraudsters have hundreds of tactics for committing ecommerce fraud, Fraud.net enables merchants to approve more transactions while reducing fraud with advanced, AI-powered fraud detection, case management, data mining and visualization. It’s one thing to plan for peak traffic that could occur at any time, versus being prepared for security attacks that do occur at all times. Here’s a look at the emerging cybersecurity threats that affect online retailers today… Supply chain attacks – No direct access to retailers’ systems needed! AI, specifically machine learning algorithms, are tuned with merchant data and consortium data to identify the “signals” indicating an ecommerce transaction is actually a scam. 1. https://www.merchantfraudjournal.com/ecommerce-fraud-trends-2019/. By 2023, Forrester expects smartphones to influence $1.4 trillion in sales.”. 330 7th Avenue Successful merchants deploy machine learning fraud detection to validate transactions, authenticate customers’ digital identities, and deliver a fraud risk score in real time. Wilmslow which happens when the criminal sends an email to an individual, but it appears to be coming from their bank or other financial institution. That’s because roughly 88 percent of U.S. online adults use a smartphone, 45 percent use a smartphone at least once a month to research products before making a purchase and 28 percent use a smartphone at least once a month to purchase physical products. Our site uses cookies so that we can remember you and understand how you use our site. The pressures on modern online retail businesses are consistent and insistent – Brexit and the devaluation of the pound, inflation, automation, ever-increasing competition – the list goes on. Increasingly, both the B2C and B2B customer journey starts online. Optimizing your site for a superior CX to attract and convert visitors into paying customers doesn’t just mean fixing the slowest pages. However, before you enter the world of e-commerce, be familiar with the advantages and disadvantages of selling online. When the owner of the card notifies their credit card company about the stolen card, the business that sold the goods is responsible for reimbursing the credit card company. This is the most common type of fraud. Transactions like this fall to the responsibility of the online marketplace business. Five-star ratings can do wonders for online retailers, so it pays to be sceptical … Common examples of security threats include hacking, misuse of personal data, monetary theft, phishing attacks, unprotected provision of services, and credit card frauds. Malicious automated attacks are a top threat to online retailers, a trend that has remained consistent before and during COVID-19. Finally, in some circumstances, you can ask us not to reach decisions affecting you using automated processing or profiling. 8 Biggest Threats of Online Shopping Fake Online Stores. Shoplifters and other criminals remain a major headache for traditional retail … Credential stuffing attacks were high over the seven holidays we are reporting on. To submit a request regarding your personal data by email, post or telephone, please use the contact information provided below in the "Accessing and Correcting Your Information" section of this policy. According to the report, 68% of breaches took months or longer to discover, even though 87% of the breaches examined had data compromised within minutes or less of the attack taking place. Your Right to Complain: Credential abuse/stuffing attacks (in which criminals use stolen personal data of consumers to try to commit fraud) closely echo retail-specific bots, with the exception being Singles’ Day 2. Operationally, online retailers need to plan far in advance. However, only 24 percentof retailers cited improving the mobile shopping experience as a top digital priority. Learn more about our fraud prevention platform, and how we can help protect your business. The top answer was creating a consistent brand experience across channels, at 57 percent. There is no single reason, but the rise and rise of online shopping is thought to be a major factor in the decline of the “high street.”. Typically, 95% to 98.5% of transaction attempts are from real customers. There … Ecommerce merchants face hundreds of different types of fraud threats. Protecting online applications requires increased attention to the supply chains that make up a modern web application. Your colleagues will think you can see around corners – and they’ll be right. Singles’ Day 2 is a much smaller event than Singles’ Day 1, but the fact that it is firmly in the prime Christmas and Boxing Day shopping timeframe (Dec. 12) is the most likely explanation for its high number. Vulnerable Wi-Fi networks. Today, it's almost economic suicide for any retailer not to be able to sell online. They are however, keenly aware of holidays and what that means for increased online activity so they have extra focus on these days. New York, NY 10001 E-commerce threats and opportunities. The chart below shows the total retail-specific bots on the seven key holidays we tracked. Chris Wraight, director of industry marketing, Akamai. This is also called chargeback fraud. Make sure your ability to scale is guaranteed, beyond what Marketing and Sales project for peak traffic. Reports show that many times after paying the ransom, the data is not retrievable and the company has lost the information regardless. The decline of brands – Much of Walmart’s success has been based upon its ability to deliver name … You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully. Don’t’ fight fraud alone. First, retailers need to realign their value proposition to incorporate digital. While major holidays are known, what about unforeseen events that can place a huge strain on your infrastructure? These... Credit Card Fraud. By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. Top 7 Ecommerce Fraud Threats Facing Online Retailers in 2020. which happens when criminals use stolen credit cards to make online purchases. This is one of the biggest disadvantages of online shopping. SK9 5AF Growth may grind to a halt and some centers may also see a drop in sales. Ecommerce sales are projected to reach $632 billion in 2020. Online retailers have spent years and substantial budget money enhancing their desktop environment and that should not diminish as desktop users are still a significant part of their visitors. These might include a high-profile event, like the Royal Wedding, that will increase global traffic demands, or a hurricane that will lead to increased activity at sites such as large box stores for goods to fortify homes and/or repair them. Last year, one UK retail sector survey found that 85 per cent of British consumers aged 18 and over already shop online, with the proportion expected to rise in the years ahead. Undoubtedly one of the biggest high street threats for many independent retailers is the rise of online shopping, or ecommerce, which continues to grow in popularity. Singles’ Day 1, while essentially only in China is the biggest single holiday sale day in the world (US$31B compared to $US14B for Black Friday and Cyber Monday combined). The wide variety of threat vectors makes it vital to have a broad range of security protection in place. With retailers facing a raft of threats and opportunities brought about by digital technologies and increased competition, we sat down with Chris Stolke, manager and head digital strategist at software firm Pronto Woven to get the latest in digital retailing. But in truth they too are always present as this major online retailer recently discoveredthey were infiltrated from late September to November. (In a cross-site scripting attack the criminal injects malicious code into a vulnerable web application. A new report from Verizon shows that ransomware attacks on retailers have doubled since 2017 and now target business critical systems. Water Lane The seller receives money from the buyer but has no real product to sell. If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. This means that application developers need to consider both environments when designing new applications, but native mobile apps are certainly the future. If you want Fraud.net to correct your Information that is stored on Fraud.net systems, please submit your request in writing to: Following a string of fraudsters, such as … If we have asked for your consent to process your personal data, you may withdraw that consent at any time. If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased. They use the error message(s) returned by the website to pinpoint the correct credit card details they need to accomplish one of the other types of fraud. It’s one thing to plan for peak traffic that could occur at any time, versus being prepared for security attacks that do occur at all times. Online retailers can increase their sales and profits faster than a brick and mortar establishmen… 2. Notably, peak traffic events can occur at any time of the year. These threats can be crucial to the retailer’s survival in the marketplace. which occurs when the criminal purchases items online using a false name and someone else’s credit card. Information Commissioner’s Office An ideal fraud prevention solution efficiently completes these “good” transactions while rejecting “bad” ones, and enabling merchants to manually review those that, based on fraud scores, are “in-between.”, https://www.merchantfraudjournal.com/ecommerce-fraud-trends-2019/. Accessing and Correcting Your Information: Published Mon, ... As holiday shoppers pull back on impulse buys amid Covid, online retailers are forced to crack a retail … An ideal fraud prevention solution efficiently completes these “good” transactions while rejecting “bad” ones, and enabling merchants to manually review those that, based on fraud scores, are “in-between.”. The record-setting volume of traffic, which is comparable to delivering more than 10 million DVDs per hour, was driven primarily by live sports events, gaming releases and major software updates, along with elevated traffic levels from many of the world’s largest ecommerce sites. New threats to online retailers 09/06/2016 09/07/2016 by Report from Counsel As more and more companies sell things online, especially to far-flung customers, it can be difficult to keep track of the ever-changing legal rules that apply. Ultimately, the threat to traditional retail from e- and m-commerce is not going anywhere. This information is critical to online retailers seeking to prepare for peak traffic demands as well as protect against threat actors. And looking into the future, Forrester“expects digital to influence 58 percent of retail sales by 2023 thanks in large part to the growing role that smartphones are playing in shoppers’ lives: But mobile means two things: 1) a native mobile app OR  2) a mobile user accessing a web application via the device’s browser. To reinforce how important is to plan for peak traffic events at all times, not just holidays, on Tuesday, December 11, 2018, the Akamai Intelligent Edge Platform for securing and delivering digital experiences set a new record for peak traffic on its global content delivery network (CDN). 7. Your Rights as a Data Subject: Join this elite group to protect against fraud that you haven’t even seen yet. Retailers face a lot of threats in the fast-changing industry. Wi-Fi has become a key retail tool in recent years. Ongoing education and an understanding of ecommerce fraud are of utmost importance, so you can protect your business assets. The lower number for Cyber Monday is intriguing; a possible explanation is that threat actors are becoming smarter and more focused in their attacks, only using the more profitable types. Once received, this data allows the criminal to proceed with identity theft. Understanding the security threats facing online retailers in 2019, Top 1000 online retailers in North America, Hackers target e‑commerce sites to swipe payment data, Why all data breaches pose a threat to retailers’ customer experience, Amazon reports customer data breach ahead of holiday shopping weekend, The cost of a US data breach: $7.91 million. Everyone recognizes it’s important to protect customer personal data such as credit cards as well as transaction information; not everyone equates degraded site performance with a high-volume of bot attacks that prevent legitimate customers from visiting and transacting on a site. There are over 666 millionregistered users on Tmall (Alibaba’s online shopping site) alone; the magnitude of this holiday attracted the higher amount of malware attacks. It’s critical for online retailers to monitor, capture and analyze behavioral data from their real users and the devices they use. However, meeting this content demand can create slowdowns, such as improperly formatted images for mobile screens versus desktop, for example. If we are processing your personal data for reasons of consent or to fulfill a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider. (Fraud.net offers. E-Commerce Website SEO and Marketing Register today for this FREE Threatpost webinar, “ Retail Security: Magecart and the Rise of e-Commerce Threats. Fake online reviews. The best defense against ecommerce fraud is to deploy, when an account is opened and at the point of sale, in real time. It asks for credit card information, bank information or other personal details. As we, along with others, have seen throughout 2018, online retailers need to be “mobile first” in their approach, with the objective of providing the most optimal CX for mobile users that they can. Although online retail via smartphones accounts for only one-third of online retail sales, smartphones’ impact on retail sales is massive. Articles, Business Law Articles; As more and more companies sell things online, especially to far-flung customers, it can be difficult to keep track of the ever-changing legal rules that apply. Copyrights © 2020 All Rights Reserved by Fraud.net Inc.Terms of Use | Privacy Policy | Security & Compliance. New threats to online retailers. Ecommerce merchants face hundreds of different types of fraud threats. Online retailing is growing at an astonishing rate, with online sales now accounting for around one quarter of the total retail market. Threat actors don’t take holidays. The most common types of fraud attacks include: Credit card fraud, which happens when criminals use stolen credit cards to make online purchases. With 60% of the population without internet and out of reach of the e-retailers, there is a long time before e-retail can be a realistic threat to the traditional retailers. A useful technique in consulting and project management is referred to as Reverse Planning. Of note, this record was set on a weekday, and it was NOT during a global event such as Black Friday, the World Cup or Olympics. Regarding the higher Diwali number, as with the session traffic, this represents a period of time over multiple days, versus a single shopping day. The most common types of fraud attacks include: AI-powered fraud detection is essential in reducing fraud, The best defense against ecommerce fraud is to deploy ecommerce fraud prevention when an account is opened and at the point of sale, in real time. Amazon remains a looming threat for some of the biggest retailers in the country — like Walmart, Target and Macy's — that are trying to grow their businesses online… It means to know where you’re going so that th… In the previous post in this series, we reviewed web performance for the mobile visitor during peak online shopping periods in 2018. With the advantages and disadvantages of selling online major online retailer recently discoveredthey were infiltrated from late September to.... Cards to make online purchases: Magecart and the company has lost the regardless! 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